Senior Technical Account Manager
Core
Strategic advisor and technical leader for Zendesk's complex enterprise customers in the Americas, designing CX strategies and driving transformational outcomes.
Role type
Senior Technical Account Manager (Strategic IC)
Builds
Enterprise-scale customer experience ecosystems, technical roadmaps, and strategic partnerships for complex implementations.
Domain
SaaS / Customer Experience (CX) / Enterprise Service Management
Deliverable
client delivery
Required skills
Enterprise technical strategy, SaaS architecture, API ecosystems, complex workflow design, executive stakeholder management, cross-functional leadership, ROI framework development, product influence, team mentorship
Preferred skills
Zendesk product expertise, multi-brand implementation experience, Spanish fluency
Technologies
Zendesk suite, API ecosystems, SaaS architectures
Responsibilities
Design and execute customer technical roadmaps with measurable business outcomes; Architect complex CX ecosystems including integrations and workflows; Lead executive-level operational reviews and strategic planning; Mentor junior TAMs and develop best practices; Influence product development priorities based on enterprise customer insights; Orchestrate deployment of support and professional services resources.
Seniority
Senior, hands-on IC with strategic leadership
