Knowledge Maagement Specialist
Core
Leads strategy, governance, and continuous improvement of knowledge resources to support customers, dealers, and employees with accurate, accessible information.
Role type
Knowledge Management Specialist
Builds
Knowledge platforms, content governance processes, and self-service information channels
Domain
Powersports / Customer Support / Information Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Content management systems expertise, knowledge platform management, information architecture, taxonomy design, content governance, data analytics for content performance, stakeholder collaboration
Preferred skills
Digital publishing tools proficiency, content lifecycle management, user experience optimization
Technologies
SharePoint, content management systems, knowledge platforms
Responsibilities
Partner with stakeholders to identify knowledge needs and content gaps; Facilitate creation and lifecycle management of knowledge resources; Establish content standards and governance processes; Develop information architecture and content organization; Monitor content performance and user feedback to guide improvements; Develop reporting for data-informed decision-making; Evaluate tools and processes for knowledge delivery
Seniority
Mid-level, hands-on IC
