Process Improvement Coordinator
Core
Design, standardise, and embed scalable operational processes and governance frameworks across Asset Services EMEA to enhance efficiency, reduce risk, and ensure commercial consistency.
Role type
Senior IC process improvement and operational governance specialist
Builds
Standardised operating models, process taxonomies, procurement governance frameworks, and mobilisation playbooks for Technical Property/Facilities Management and Client Finance
Domain
Commercial real estate / Asset Services / EMEA region
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process mapping, workflow optimisation, Lean principles, root cause analysis, ERP environment knowledge, stakeholder influence, strategic translation, commercial awareness, change management, data-driven analysis, documentation
Preferred skills
Six Sigma, Project Management (Prince2/APM/PMI), ISO management systems, Power BI, process automation tools
Technologies
ERP systems (Yardi, Tramps), MS Office suite, workflow automation tools, reporting platforms
Responsibilities
Design and implement EMEA Process Taxonomy and operational management frameworks; Develop structured workflows to reduce variation; Define scalable operating model templates; Establish procurement governance models and approval matrices; Lead Lean-based continuous improvement initiatives; Identify and mitigate operational risks within process design; Develop mobilisation and cross-border transition playbooks; Align process frameworks with ISO, ISAE, and internal governance standards; Partner with Data & Analytics to integrate digital enablement and automation; Support development of process-linked KPIs
Seniority
Mid-Senior, hands-on IC
