Field Service Engineer
Core
Field Service Engineer supporting advanced robotics and automation solutions at customer worksites, performing repairs, installations, and maintenance.
Role type
Field Service Engineer (Robotics/Automation)
Builds
End-to-end customer-driven solutions for industrial applications and warehouse logistics
Domain
Robotics, Industrial Automation, Warehouse Logistics
Deliverable
physical/clinical work
Required skills
mechanical aptitude, PC skills (Windows/Linux), ability to read wiring diagrams and schematics, experience with power tools and specialized equipment, experience repairing/maintaining mechanical equipment
Preferred skills
experience in high-quality field service, support for complex platform technology, customer management in support environments, tracking support metrics
Responsibilities
Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service; Collaborate with Sales, Engineering, and Service Operations; Ensure world-class support outcomes (CSAT, resolution time, first-time-fix); Document service administration activities in CRM
Seniority
Individual Contributor, hands-on field role
