Field Service Engineer
Core
Field service engineer supporting advanced Stretch Robotics at customer worksites with emergency repairs, installations, and maintenance.
Role type
Field Service Engineer
Builds
End-to-end customer-driven solutions for industrial automation and warehouse logistics
Domain
Robotics / Industrial Automation / Warehouse Logistics
Deliverable
physical/clinical work
Required skills
mechanical equipment repair, power tools operation, site integration, CRM documentation, emergency troubleshooting
Preferred skills
customer management, high-travel tolerance, specialized platform technology support
Technologies
Stretch Robotics platform, CRM systems
Responsibilities
Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support; Collaborate across Sales, Engineering, and Service Operations to resolve customer issues; Ensure world-class support outcomes including CSAT and first-time-fix metrics; Document and complete service administration activities in CRM.
Seniority
Individual Contributor
