Service Engineer
Core
Field service engineer for Autonomous Case-handling Mobile Robots (ACR) in warehouse automation, performing on-site troubleshooting, maintenance, and system optimization to ensure customer operational uptime.
Role type
Senior IC field service engineer (robotics/automation)
Builds
Autonomous mobile robot systems for warehouse logistics
Domain
Industrial automation, robotics, warehouse logistics
Deliverable
physical/clinical work
Required skills
electromechanical systems troubleshooting, root-cause analysis, preventive maintenance, PLC familiarity, industrial network knowledge, WMS/WCS familiarity, bilingual communication (Chinese/English)
Preferred skills
robotics/automation industry experience, field service methodology knowledge
Technologies
PLCs, industrial networks, WMS, WCS
Responsibilities
Execute on-site after-sales service tasks including troubleshooting, corrective and preventive maintenance, and system optimization; diagnose equipment and software issues remotely and on-site; document service activities and technical findings; collaborate with internal technical and engineering teams; identify service improvement and expansion opportunities for sales teams.
Seniority
Mid-level, hands-on IC
