Technical Support Agent

## About the role - Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. - Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. - Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. - Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. - Documents customer information and recurring technical issues to support product quality programs and product development. - Employees who address highly complex technical issues that need to be escalated would be reported to Technical Support Engineer.