Technical Support Agent
Core
Responds to customer product inquiries via telephone, email, or chat to resolve concerns regarding installation, operation, maintenance, and compatibility of electro/mechanical equipment or software applications.
Role type
Technical Support Agent
Builds
Customer support resolution for product installation, operation, and maintenance
Domain
Electro/mechanical equipment and software applications
Deliverable
client delivery
Required skills
technical product knowledge, troubleshooting electro/mechanical equipment, troubleshooting software applications, documenting technical issues, recommending corrective action
Responsibilities
Respond to customer product inquiries via telephone, email, or chat; Resolve customer concerns regarding installation, operation, maintenance, or compatibility; Troubleshoot problems with malfunctioning equipment or software; Document customer information and recurring technical issues