Customer Experience Specialist Rare diseases
Core
Drive commercial success of rare disease treatments (Systemic Mastocytosis, Immune Thrombocytopenia) by engaging healthcare professionals and key opinion leaders in Belgium.
Role type
Field-based Customer Experience Specialist (pharmaceutical sales)
Builds
Rare disease treatments for patients in Belgium
Domain
Biopharma, Rare Diseases (Hematology/Immunology)
Deliverable
product features
Required skills
Pharmaceutical sales experience, network in hematology/immunology, account planning, market access knowledge, omnichannel engagement, scientific understanding of therapeutic areas
Preferred skills
Experience in specialty care/rare disease portfolios, existing HCP network in hematology/immunology/internal medicine, digital savvy
Technologies
Omnichannel platforms, CRM systems (implied by sales/marketing plans)
Responsibilities
Establish and maintain relationships with healthcare professionals (Hematologists, Allergists, Oncologists), build partnerships with KOLs, analyze accounts and develop tailored account plans, collaborate with brand teams for insights, adhere to compliance policies
Seniority
Mid-Senior (5+ years experience required)