Sr Director, Precision engagement and Orchestration
Core
Lead the North America Precision Engagement function to create connected, intelligent, and personalized customer experiences at scale across HCPs, patients, and payers.
Role type
Senior Director, Strategy & Organizational Leadership
Builds
A repeatable Precision Engagement model and scalable engagement use cases
Domain
Biopharma / Customer Experience / MarTech / AI
Deliverable
product features
Required skills
Omnichannel strategy, MarTech ecosystem knowledge, AI and automation strategy, cross-functional partnership, portfolio prioritization, team building and coaching, change enablement
Preferred skills
Experience in biopharma commercial operations, advanced analytics, agile product development
Technologies
MarTech platforms, AI tools, advanced analytics frameworks
Responsibilities
Define and lead the Precision Engagement strategy and roadmap; Establish operating models and governance across cross-functional teams; Partner with Digital, Analytics, and Brand leads to align roadmaps; Build and develop a high-performing team of Precision Engagement Directors; Set direction for AI and automation application; Oversee the portfolio of priority use cases and ensure scalable delivery
Seniority
Senior Director, strategic leadership & team building
