Customer Experience Specialist (CES) – RD/RBD - Netherlands
Core
Drive commercial success of rare disease treatments (Systemic Mastocytosis, Immune Thrombocytopenia) by engaging healthcare professionals and key opinion leaders in the Netherlands.
Role type
Field-based Customer Experience Specialist (Sales)
Builds
Rare disease treatment portfolio and market access for legacy and pipeline products
Domain
Biopharma / Rare Diseases (Hematology, Immunology, Oncology)
Deliverable
product features
Required skills
Pharmaceutical sales, relationship management, account planning, market access navigation, omnichannel engagement, compliance adherence
Preferred skills
Hematology/immunology therapeutic area experience, existing HCP network, scientific savvy, digital proficiency
Technologies
Omnichannel platforms, CRM systems
Responsibilities
Establish relationships with HCPs and KOLs, execute sales and marketing plans, develop tailored account plans, support reimbursement and access activities, provide field insights to brand teams
Seniority
Mid-level (5+ years experience)