Analyst - CRM Country Support
Core
Administer and optimize Veeva CRM (OneCRM, Veeva Align, Veeva Vault) platforms to support global Go-to-Market operations, manage digital asset distribution, and ensure data integrity for commercial teams.
Role type
CRM Administrator / Digital Asset Specialist
Builds
Global CRM configurations, digital content libraries, and territory management tools for GenMed, Vaccines, and Speciality Care business units.
Domain
Life Sciences / Pharmaceutical Commercial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Veeva CRM administration, Veeva Align territory management, Veeva Vault content management, data stewardship, UAT execution, digital asset tagging and metadata management, stakeholder coordination, technical troubleshooting, project initiation.
Preferred skills
Experience with Veeva 4M and 4MPromo Mat, knowledge of commercial operations processes, ability to lead change initiatives, cross-functional collaboration.
Technologies
Veeva CRM, Veeva Align, Veeva Vault, Veeva 4M, Veeva 4MPromo Mat, OneCRM, OneCI, SharePoint, DAM systems
Responsibilities
Create and maintain surveys, coaching forms, and dynamic attributes; Set up and maintain Global Core Ratings and load templates into OneCRM; Manage troubleshooting for country-specific needs; Deploy and manage standard and new modules for country readiness; Execute country-specific test scripts for UAT; Provide automatic translation releases and training materials; Load data and ensure consistency in modules; Manage receipt and QC of digital assets; Distribute approved content to user groups; Mentor digital asset specialists; Build and maintain intranet/internet websites.
Seniority
Mid-level, hands-on IC