Incident Management Reliability Engineer
Core
Ensuring the stability, resilience, and reliability of critical IT services by leading major incident management and implementing reliability engineering principles.
Role type
Senior Incident Management Reliability Engineer
Builds
Stable, resilient IT services with minimized disruptions and rapid recovery capabilities.
Domain
IT Operations / Service Reliability
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, Root cause analysis, Post-incident review facilitation, SLO/SLI/SLA definition, Capacity planning, Change review participation, Automation scripting, Observability implementation, Stakeholder communication, ITSM best practices
Preferred skills
ITIL v4, SRE Foundation, Cloud certifications, Incident Command System
Technologies
AIOps tools, Runbooks, Cloud platforms, Containerization, Infrastructure as code
Responsibilities
Lead end-to-end management of Major Incidents (P1/P2) and act as command centre lead during critical outages; Collaborate with service owners to enhance service reliability, observability, and fault tolerance; Implement proactive monitoring, alerting, and automated recovery mechanisms; Develop and track SLOs/SLIs/SLAs to measure service health; Automate operational tasks and enhance service recovery using scripts and AIOps tools.
Seniority
Senior, hands-on IC
