Senior Incident Manager
Core
Execute Major Incident Management processes for high-impact incidents, coordinating resolution and root cause analysis to minimize business disruption.
Role type
Senior Incident Manager
Builds
Incident response workflows and post-incident analysis
Domain
IT Operations / Service Management
Deliverable
client delivery
Required skills
Incident lifecycle management, stakeholder coordination, root cause analysis, risk escalation, trend analysis, SLA adherence, documentation, process improvement
Preferred skills
ITIL v3/v4 certification, leadership under pressure, cross-functional facilitation
Technologies
ITIL, ITSM
Responsibilities
Manage P1/P2 incident lifecycle, coordinate cross-team resources, document incident timelines, escalate risks to management, facilitate root cause analysis meetings, communicate status to customers, analyze incident trends
Seniority
Senior, hands-on IC
