Senior Field Service Engineer - Northern CA
Core
Senior Field Service Engineer supporting advanced warehouse robotics and mobile robots at customer worksites in Northern California.
Role type
Senior Field Service Engineer (Robotics)
Builds
End-to-end customer-driven solutions for warehouse automation and mobile robotics
Domain
Industrial automation, warehouse logistics, mobile robotics
Deliverable
physical/clinical work
Required skills
emergency repairs, installations, site integrations, routine maintenance, technical service and support, CRM documentation, issue resolution, customer satisfaction management, high threshold for travel
Preferred skills
experience in other industries, customer management, communication skills
Technologies
warehouse robotics platforms, mobile robots
Responsibilities
Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support; Collaborate across Sales, Engineering, and Service Operations to resolve customer issues; Document and complete service administration activities in CRM; Ensure world-class support outcomes including CSAT and first-time-fix metrics
Seniority
Senior, hands-on IC
