Patient Service Representative - AHWFB Winston-Salem and Surrounding Areas
Core
Front-desk professional managing patient registration, insurance verification, and financial clearance at a medical center.
Role type
Patient Service Representative (Front Desk)
Builds
Patient registration workflows and financial clearance processes
Domain
Healthcare Administration / Patient Access
Deliverable
product features (registration workflows)
Required skills
Insurance verification, demographic data entry, financial liability calculation, patient flow management, financial assistance identification, regulatory compliance (Medicare/Medicaid/HIPAA), Microsoft Office proficiency
Preferred skills
Patient access experience, scheduling, billing, certified medical assistant certification
Technologies
ADT system, Microsoft Outlook, Word, Excel
Responsibilities
Greet patients and monitor flow, complete registration for walk-ins, verify insurance benefits, collect patient liabilities, refer patients to financial counseling, perform visit closure and scheduling, maintain knowledge of payer requirements
Seniority
Entry-level to Mid-level, individual contributor