Patient Service Representative I
Core
Greets patients, manages registration, verifies insurance, and collects financial liabilities to ensure efficient patient flow.
Role type
Patient Service Representative (Registration & Financial Clearance)
Builds
Patient registration workflows and financial clearance processes
Domain
Healthcare administration / Patient access
Deliverable
dashboards & analysis
Required skills
Patient registration, insurance verification, financial liability calculation, data entry, scheduling, customer service, HIPAA compliance, Microsoft Office (Outlook, Word, Excel), ADT software
Preferred skills
Patient access experience, scheduling experience, registration experience, billing experience, certified medical assistant experience
Responsibilities
Greet patients and monitor flow, complete registration for walk-ins, verify/update demographic and insurance info, calculate and collect out-of-pocket costs, refer patients to financial counselors, perform visit closure and follow-up scheduling, maintain knowledge of Medicare/Medicaid/payer policies
Seniority
Entry-level, individual contributor