IT Support Specialist
Core
Configures, installs, and repairs personal computing hardware and software systems; provides technical assistance and training to business users.
Role type
IT Support Specialist
Builds
End-to-end user support via phone, onsite, remote tools, and VPN
Domain
Hospitality / IT Infrastructure
Required skills
Hardware configuration, OS installation (Windows 10/11, Server 2008/2012/2016), Printer support, Helpdesk call support, Troubleshooting, Documentation, On-call rotation
Preferred skills
College certificate, 1-3 years experience, Hotel/POS system knowledge
Technologies
Microsoft OS, Adobe Suites, Office suite, PMS, Hotel systems, POS systems, VPN
Responsibilities
Inspect and configure computing equipment, Install hardware and peripherals, Load software packages, Diagnose system problems, Instruct customers on equipment use, Coordinate with help desk and network services, Maintain documentation, Participate in on-call rotation
Seniority
Entry-level to Mid-level (1-3 years experience)