Team Lead - Customer Service
Core
Lead a department within a retail store, managing daily operations, inventory, merchandising, and customer service to achieve sales and margin goals.
Role type
Retail department team lead
Builds
Retail store operations and customer experiences
Domain
Retail
Deliverable
product features
Required skills
Inventory management, merchandising, staff coaching, customer service, scheduling, performance evaluation, data analysis, POS systems
Preferred skills
Supervisory experience, product knowledge training
Responsibilities
Provide daily direction to associates, execute merchandising directives, resolve customer and associate issues, coordinate special events, maintain pricing and inventory accuracy, coach and motivate staff, prepare work schedules, conduct product demos.
Seniority
Individual Contributor, supervisory level