Team Lead - Customer Service
Core
Lead a retail department team in a store, managing daily operations, sales goals, inventory, and customer service.
Role type
Team Lead (Retail Sales)
Builds
Retail store department operations and customer experiences
Domain
Retail
Deliverable
product features
Required skills
Team leadership, sales goal achievement, inventory management, customer service, merchandising, staff scheduling, performance coaching, product knowledge, data analysis, POS systems
Preferred skills
Supervisory experience
Technologies
Electronic point of sale systems, inventory management systems, spreadsheets
Responsibilities
Provide daily direction to associates, execute merchandising directives, resolve customer and associate issues, coordinate staff training and scheduling, achieve sales and margin goals, maintain inventory accuracy, conduct product demos
Seniority
Individual Contributor, supervisory level