IT Technical Support Administrator III
Core
Provide on-site IT technical support, manage hardware/software configurations, and ensure compliance with IT standards in a clinical and operational healthcare environment.
Role type
Senior IT Technical Support Administrator (Field Services)
Builds
IT infrastructure, technical solutions, and operational support for clinical and business functions
Domain
Healthcare IT / Enterprise Field Services
Required skills
incident management, hardware configuration, software configuration, change control, IT asset management, stakeholder communication, technical problem-solving, on-call support, project coordination, mentoring, policy compliance
Preferred skills
healthcare industry experience, customer service background
Technologies
ITSM tools, ITIL frameworks, hardware inventory systems, clinical environment equipment
Responsibilities
Analyze IT processes to formulate practical solutions; independently provide incident/request support and configure software/hardware; ensure compliance with IT standards and participate in change control; manage IT asset inventory and hardware usage reports; lead project team meetings and provide technical guidance for new system implementations; onboard and mentor field services teammates; represent IT to site leadership and participate in enterprise-wide technical oversight committees
Seniority
Senior, hands-on IC with mentorship responsibilities