Service Response Center Switchboard Operator
Core
Receives and dispatches service requests for inpatients, manages meal orders with dietary restrictions, and coordinates patient transportation, linen, housekeeping, and clinical equipment.
Role type
Service Response Center Switchboard Operator
Builds
Internal service requests for patient care logistics and meal delivery
Domain
Healthcare operations
Deliverable
client delivery
Required skills
Telephone communication, dietary restriction knowledge, software documentation, multi-tasking, outbound calling, data entry
Preferred skills
Medical environment experience, stress management
Technologies
Hospital software systems
Responsibilities
Guide callers through meal order processes ensuring dietary compliance, review medication and allergy reports to ensure meal safety, identify and contact patients who missed meals, dispatch service requests for transportation and housekeeping, escalate unanswered service requests to management
Seniority
Entry-level, part-time
