Customer Service Team Lead
Core
Lead a retail department team in a store, managing merchandise presentation, inventory, pricing, and customer service to achieve sales and margin goals.
Role type
Retail department team lead
Builds
In-store retail operations and customer experiences (via careerplan.io/jobs/R269051-customer-service-team-lead-at-basspro)
Domain
Retail
Deliverable
product features
Required skills
inventory management, merchandising, team supervision, customer service, sales goal achievement, scheduling, performance evaluation, product knowledge training, conflict resolution
Preferred skills
supervisory experience
Technologies
electronic point of sale systems, inventory management systems, spreadsheets
Responsibilities
Provide daily direction to department associates; execute merchandising directives and maintain plan-o-grams; coach and train staff on product knowledge and customer service; resolve customer and associate issues; prepare work schedules and task lists; assist in interviewing and performance appraisals.
Seniority
Individual contributor with supervisory responsibilities