Workforce Management Systems Specialist
Core
Liaison for NICE workforce management software, troubleshooting issues, analyzing data, and managing projects to ensure the Customer Service team runs smoothly.
Role type
Workforce Management Systems Specialist
Builds
Optimized performance of NICE WFM software and efficient scheduling operations
Domain
Logistics / Workforce Management
Required skills
NICE WFM (IEX) software, Excel (advanced formulas), SQL, data analysis, project management
Preferred skills
NICE WFM (IEX) experience, SQL knowledge
Technologies
NICE WFM System, Excel, SQL, Power BI
Responsibilities
Troubleshoot NICE workforce management software issues; Identify system enhancement opportunities; Analyze reports and operational data; Manage project execution for Holiday builds, PTO requests, and system upgrades; Create and maintain data in applications.
Seniority
Mid-level, hands-on IC