Customer Service Team Lead
Core
Lead a retail department team in a store, managing daily operations, merchandising, inventory, and customer service to achieve sales and margin goals.
Role type
Retail department team lead
Builds
In-store retail operations and customer experiences
Domain
Retail
Deliverable
product features
Required skills
Team leadership, merchandising, inventory control, customer service, scheduling, performance management, product knowledge, data analysis, PC proficiency
Preferred skills
Supervisory experience
Technologies
Electronic point of sale, inventory management systems, spreadsheets
Responsibilities
Provide daily direction to associates, execute merchandising directives, resolve customer and associate issues, coordinate staff training and scheduling, maintain inventory accuracy, conduct product demos, achieve sales and margin goals
Seniority
Individual contributor with supervisory responsibilities