Senior Customer Operations Manager
Core
Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy, while guiding leaders in analyzing department results and tracking profit metrics.
Role type
Senior Customer Operations Manager
Builds
Shipping, industrial, and packaging material distribution services
Domain
Logistics and Industrial Distribution
Required skills
Order Entry systems, Purchase Order Systems, Microsoft Office, Vendor relationship management, Gross profit analysis, Return analysis, Customer feedback metrics, Team leadership
Responsibilities
Manage Backorder and Custom / Drop-Ship operations, Guide leaders in analyzing department results, Track and report gross profit and vendor performance metrics, Work with other teams to enhance customer service processes, Build strong vendor relationships to resolve issues
Seniority
Senior, hands-on IC