Retail Shift Supervisor - Cash/Customer Service Department
Core
Oversee daily operations of a retail store department, lead team members, and provide legendary customer service.
Role type
Retail Shift Supervisor
Builds
Retail store department operations
Domain
Retail / Outdoor lifestyle
Deliverable
product features
Required skills
Supervision and leadership, task delegation, training on standard operating procedures, customer needs analysis, problem resolution, visual merchandising, restocking, administrative task management
Preferred skills
Two or more years of supervisory experience in sales or service, experience in outdoor lifestyle field, knowledge of Bass Pro Shops & Cabela's products
Technologies
Standard operating procedures and systems processes
Responsibilities
Provide supervision and leadership to team members, delegate tasks and work assignments, train team members on standard operating procedures, ensure compliance with procedures and report violations, perform administrative tasks, identify customer needs and make product recommendations, maintain visual presentation standards, resolve customer issues, assist in other store areas as needed
Seniority
Individual Contributor, operational level