Senior Customer Operations Manager
Core
Manage backorder and custom/drop-ship operations to minimize order delays and ensure quality, speed, and accuracy for customers.
Role type
Senior Customer Operations Manager
Builds
Shipping, industrial, and packaging material distribution services
Domain
Logistics and Industrial Distribution
Deliverable
product features
Required skills
Order management, vendor relationship management, data analysis, process improvement, gross profit tracking, return analysis, Microsoft Office proficiency
Preferred skills
Experience in product management, knowledge of purchase order systems
Responsibilities
Manage backorder and custom/drop-ship operations, guide leaders in analyzing department results, track and report performance metrics, work with teams to enhance customer service processes, build strong vendor relationships
Seniority
Senior, hands-on management
