Associate Representative, Customer Service
Core
Manage customer orders, pricing, and lead times while interfacing with manufacturing facilities to ensure delivery and quality standards.
Role type
Associate Representative, Customer Service
Builds
Customer orders and quotes for semiconductor products
Domain
Semiconductor manufacturing and supply chain
Required skills
MS Excel (macros, LOOKUP), SAP, verbal and written communication, multi-tasking, business intelligence reporting
Preferred skills
Industrial Engineering degree, semiconductor industry experience, knowledge of semiconductor manufacturing
Technologies
SAP, MS Excel
Responsibilities
Respond to customer requests for pricing and product lead-times, ensure customer orders are accurate before system loading, manage progression of customer quotes, manage customer backlog, interface with manufacturing facilities to discuss delivery challenges, prepare customer documentation, identify and generate business intelligence, recommend process improvements, ensure compliance with environmental management and health and safety policies
Seniority
Junior, 1+ years experience
