Customer Service Team Lead
Core
Lead a retail department team in a store, managing daily operations, sales goals, inventory, and customer service experiences.
Role type
Retail department team lead
Builds
In-store retail operations and customer experiences
Domain
Retail
Deliverable
product features
Required skills
supervising associates, merchandising, inventory control, sales goal achievement, customer service, staff scheduling, performance coaching, product knowledge training, conflict resolution, data analysis, POS and inventory system proficiency
Preferred skills
supervisory experience
Technologies
electronic point of sale systems, inventory management systems, spreadsheets
Responsibilities
Provide daily direction to department associates, execute merchandising directives, maintain plan-o-grams, resolve customer and associate issues, coordinate special events, manage pricing and inventory accuracy, conduct product demos, prepare work schedules, and coach associates on customer relations
Seniority
Individual contributor with supervisory responsibilities