Patient Administrative Specialist III, BMT / CT
Core
Handle new patient coordination, surgery scheduling, and front office functions in an outpatient Bone Marrow Transplant/Cellular Therapy clinic.
Role type
Senior Patient Administrative Specialist (BMT/CT)
Builds
Outpatient clinic daily operations and patient care coordination
Domain
Healthcare / Bone Marrow Transplant / Cellular Therapy
Required skills
Patient registration and check-in/out, Insurance verification and authorization, Appointment scheduling, Complex patient escalations and service recovery, Medical terminology, Multi-line phone systems, Electronic medical records systems, Cross-training in multiple service lines
Preferred skills
Associate or Bachelor's degree in health-related field, 3+ years healthcare experience, Problem-solving and prioritization
Technologies
Windows-based office software, Electronic medical records systems
Responsibilities
Greet patients and manage complex registration check-in/check-out, Resolve complex patient escalations and provide service recovery, Track referrals and schedule appointments adhering to insurance guidelines, Manage inbound/outbound calls and patient correspondence, Maintain databases and file documentation, Coordinate with providers and clinic staff
Seniority
Senior, hands-on IC