Customer Navigator I
Core
Frontline non-clinical resource supporting patients, families, and visitors with wayfinding, information, and general assistance in a fast-paced healthcare environment.
Role type
Entry-level Customer Navigator
Builds
Welcoming, safe, and supportive patient experience
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Wayfinding and navigation, Appointment verification, Resource connection, Issue escalation, Epic system usage, Multilingual communication, Conflict de-escalation, Volunteer coordination
Preferred skills
Healthcare setting experience, Customer service background, Cultural diversity sensitivity
Responsibilities
Greet and engage individuals entering hospital and clinic environments, Provide clear directions and escort patients to destinations, Verify appointment time, location, and provider information, Address patient and visitor concerns and escalate complex issues, Connect individuals to appropriate resources including interpreter services, Provide basic emotional support and practical assistance, Monitor public areas and respond to urgent situations, Provide direction and guidance to volunteers
Seniority
Entry-level, hands-on IC
