Customer Navigator I - Weekends (8HRS)
Core
Frontline non-clinical resource supporting patients, families, and visitors with wayfinding, information, and general assistance in a fast-paced healthcare environment.
Role type
Entry-level Customer Navigator
Builds
Patient flow and operational efficiency within hospital and clinic facilities
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Wayfinding and navigation, Appointment verification, Resource connection, Issue escalation, Epic system usage, Patient privacy compliance, Multilingual communication, Conflict de-escalation, Volunteer coordination, Physical stamina
Preferred skills
Healthcare setting experience, Customer service background, Cultural diversity sensitivity, Emergency response awareness
Technologies
Epic, Microsoft Windows, Word, Excel
Responsibilities
Greet and engage individuals entering hospital and clinic environments, Provide clear and accurate directions and navigation assistance, Verify appointment time, location, and provider information, Address patient and visitor concerns and escalate complex issues, Retrieve and verify appointment information using Epic, Provide practical assistance and basic emotional support, Monitor public areas and respond to urgent situations, Provide direction and guidance to volunteers
Seniority
Entry-level, hands-on IC