IT Applications Analyst 3, Epic Software Testing Coordinator
Core
Senior-level IT analyst responsible for implementing, administering, and supporting major application platforms (Epic, Workday, ServiceNow) and managing complex software upgrades and new implementations in a health system.
Role type
Senior IC application analyst (healthcare IT)
Builds
Enterprise healthcare applications (Epic, Workday, ServiceNow) and system upgrades
Domain
Healthcare IT / Health System Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Application support and incident resolution, complex system analysis and workflow design, project coordination for major upgrades, technical documentation, mentoring junior analysts, stakeholder collaboration, risk identification, solution design for novel problems
Preferred skills
Experience with 2+ major application platform upgrades or implementations, knowledge of ServiceNow/Jira/Azure DevOps, CSM/PMP/CPHIMS certifications
Technologies
Epic, Workday, ServiceNow, Jira, Azure DevOps, Microsoft Office (PowerPoint, Excel, Word, Visio)
Responsibilities
Provide tier-2 support for application incidents including 24/7 on-call coverage, lead small-to-medium complexity software installations and enhancement requests, act as technology subject matter expert to communicate technical concepts to business groups, mentor Application Analyst I and II staff, facilitate cross-team meetings and maintain project documentation, identify system optimization opportunities and resolve technical debt
Seniority
Senior, hands-on IC with mentorship responsibilities