Switchboard Operator
Core
Front-line reception and switchboard support ensuring a pleasant shopping experience for customers and associates.
Role type
Entry-level switchboard operator / receptionist
Builds
Customer service interactions, call routing, and administrative support for store operations
Domain
Retail
Deliverable
product features
Required skills
Phone call handling, customer service, basic math for discounts/change, computerized POS operation, computerized PBX operation
Responsibilities
Answer and direct incoming phone calls, handle customer and associate questions, distribute applications to new associates, coordinate management appointments, maintain associate bulletin boards and post schedules, keep work area clean and stocked
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