Clinical Lab Customer Service Representative
Core
Reports critical patient results, answers laboratory inquiries, and manages specimen/test logistics for physicians and nursing staff.
Role type
Clinical Lab Customer Service Representative
Builds
Patient test result reports, billing kits, and appointment schedules
Domain
Healthcare / Clinical Laboratory
Deliverable
client delivery
Required skills
Medical terminology, telephone etiquette, data entry, multi-tasking, problem solving, software navigation, analytical ability
Preferred skills
Customer relationship management, adaptability to technological changes, self-sufficiency
Technologies
Electronic medical record systems, fax/mail systems
Responsibilities
Report critical patient results to physicians/RNs, answer telephone inquiries regarding specimen status and billing, troubleshoot accessioning errors, process HLA billing kits, schedule patient appointments, maintain procedure manuals
Seniority
Mid-level, independent contributor