FACILITES CALL CENTER SPECIALIST I (night shifts)
Core
Receiving and managing incoming calls/inquiries for facilities and operational requests, assessing urgency, and dispatching appropriate personnel or resources to address service needs.
Role type
Facilities Call Center Specialist I
Builds
Operational response for Stanford Health Care facilities
Domain
Healthcare facilities operations
Deliverable
client delivery
Required skills
telephone call handling, dispatch coordination, information relay, urgency assessment, record keeping, shift briefing, procedure adherence, escalation management, computer proficiency, work order system usage
Preferred skills
Cisco phone familiarity, Microsoft Office proficiency, customer service experience
Responsibilities
Answer high volume of telephone calls, emails and Microsoft Teams messages; Dispatch facilities services personnel or equipment; Relay information clearly to field units; Assess urgency and prioritize dispatch; Maintain accurate records of calls and dispatches; Brief oncoming shift personnel on evolving issues; Escalate complex or unresolved issues to management
Seniority
Entry-level, individual contributor