Communications Dispatcher (Johns Hopkins Public Safety)
Core
Receive and screen emergency and non-emergency calls to dispatch appropriate public safety resources (Police, Fire, EMS) for Johns Hopkins University.
Role type
Public Safety Communications Dispatcher
Builds
Emergency response coordination for Johns Hopkins Public Safety and Police Department
Domain
Higher Education / Public Safety
Deliverable
client delivery
Required skills
Call screening, dispatching, radio communication, computer-aided dispatch system operation, data entry, surveillance monitoring, administrative reporting
Preferred skills
Public safety communications experience, bilingualism
Technologies
Computer-Aided Automated Dispatch System, specialized communications networking equipment, video surveillance systems
Responsibilities
Process incoming and outgoing emergency and non-emergency telephone and radio calls; Enter call information into the dispatch system and monitor unit responses; Coordinate responses among Police, Public Safety, Facilities, and Student Affairs; Relay information for backup and support services; Obtain and input data related to police activities; Provide general assistance and instructions to students, faculty, and visitors; Monitor safety/security systems and video surveillance; Create and maintain reports, logs, and records.
Seniority
Entry-level to Mid-level, shift work