Customer Account Specialist
Core
Manage customer operations, relationships, and business services to support field sales and increase revenue.
Role type
Customer Account Specialist (Customer Operations)
Builds
Customer business relationships, operational processes, and analytical dashboards for sales and supply chain.
Domain
Semiconductor / High-tech manufacturing
Deliverable
dashboards & analysis
Required skills
Customer relationship management, backlog management, forecast analysis, supply chain coordination, contract negotiation, quality assurance (RMA), analytical modeling, SAP proficiency, project management
Preferred skills
Inside sales experience, data analytics, macro-level thinking, Korean language proficiency
Technologies
SAP, MS Office (Advanced Excel)
Responsibilities
Lead quarterly business reviews and forecast meetings; manage purchase orders, change orders, and logistics; analyze customer forecasts and market trends; coordinate with supply chain on capacity and new product launches; develop analytical models for sales revenue and delivery performance; respond to customer contracts and terms; process quality assurance requests (RMA, device qualification).