Business Analyst - Resort
Core
Strategic partner to hospitality operations transforming data into actionable insights for Bass Pro Shops – Hospitality Division.
Role type
Business Analyst (Hospitality Operations)
Builds
Dashboards, scorecards, and recurring reports for operational and financial performance.
Domain
Hospitality / Resort Operations
Deliverable
dashboards & analysis
Required skills
SQL, Microsoft Excel, data querying, data visualization, business intelligence platforms, data warehousing, ETL processes, KPI analysis (Occupancy, ADR, RevPAR, GOP), hospitality systems (PMS, POS, CRM, revenue management), statistical analysis, root cause analysis, forecasting, budgeting support, data governance, automation, cross-functional collaboration, executive presentation, requirements gathering, process improvement.
Preferred skills
Certification in Business Analysis, Data Analytics, or Business Intelligence, experience with cloud analytics platforms, data storytelling.
Technologies
SQL, Microsoft Excel, BI platforms, PMS, POS, CRM, revenue management systems, labor management systems, guest experience platforms, data warehouse, ETL tools, cloud analytics platforms.
Responsibilities
Analyze hospitality business performance (occupancy, ADR, RevPAR, guest satisfaction, labor productivity, F&B, marketing, revenue); Develop and maintain dashboards, scorecards, and reports; Gather and translate business requirements into analytical solutions; Monitor KPIs and identify trends, risks, and opportunities; Conduct ad hoc analyses and statistical exploration; Provide actionable recommendations for efficiency and profitability; Support forecasting, budgeting, and performance planning; Validate data accuracy across systems; Collaborate with Operations, Revenue Management, Sales, Marketing, Finance, HR, and Technology; Facilitate meetings to define analytical requirements; Serve as liaison between business users and technical teams; Provide training on BI tools; Evaluate reporting processes for automation; Recommend enhancements to data governance and performance measurement; Participate in BI and data warehouse projects; Support implementation of new analytics tools.
Seniority
Mid-level, hands-on IC
