Customer Care Outfitter-PT Seasonal-Remote
Core
Handle multi-channel customer contacts (voice, email, chat) to resolve service issues, process orders, and drive sales for outdoor retail products.
Role type
Customer Care Representative (Seasonal)
Builds
Customer satisfaction and sales opportunities for Bass Pro Shops & Cabela's
Domain
Retail (Outdoor/Recreation)
Deliverable
client delivery
Required skills
multi-channel communication, problem-solving, sales negotiation, product knowledge, system navigation
Responsibilities
Resolve customer inquiries regarding accounts, orders, returns, shipping, and billing; secure additional sales through product suggestions; research company resources to ensure accurate information delivery; handle complex situations beyond standard procedures.
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