Customer Program Office Lead
Core
Establish and lead the Customer Program Management Office (CPMO) to orchestrate end-to-end execution of strategic Data Center and Energy customer programs, bridging Sales, Engineering, and Operations to ensure delivery commitments for hyperscale clients.
Role type
Senior Program Management Office Lead (Strategic Account Delivery)
Builds
Integrated delivery solutions for hyperscale AI infrastructure, cloud computing, and energy systems
Domain
Semiconductor industry, Data Center & Energy, AI Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional program governance, Executive stakeholder management, Risk management, Integrated planning, Operational model design, Strategic account leadership
Preferred skills
Semiconductor industry experience, Datacenter/Cloud infrastructure expertise, NPI process knowledge, Hyperscale customer support experience
Technologies
Program management tools, Governance frameworks, KPI reporting dashboards
Responsibilities
Establish CPMO operating model and processes, Drive integrated planning across cross-functional teams, Manage executive-level customer reviews and escalations, Ensure delivery alignment between customer expectations and internal execution, Lead identification and resolution of critical program risks, Provide executive leadership with program health assessments
Seniority
Senior, hands-on IC with strategic oversight
