Employee Resources Representative
Core
Provide customer service and complete basic HR transactions including payroll, benefits, and pension processes for employees and retirees.
Role type
HR Service Representative
Builds
HR data integrity, accurate benefit calculations, and compliant pension payments
Domain
Human Resources / Payroll / Benefits Administration
Deliverable
dashboards & analysis
Required skills
HRIS system knowledge, Workday proficiency, benefit plan administration, pension process management, data entry, policy interpretation, invoice processing, report generation
Preferred skills
Customer service experience, analytical skills, Microsoft Office Suite, team collaboration
Responsibilities
Research and resolve employee inquiries via calls, emails, and tickets; Maintain HR data in Workday; Process pension and beneficiary calculations; Audit system processes for accuracy; Explain company policies and benefits; Assist with COBRA, eligibility, and open enrollment; Process vendor invoices; Train fellow representatives; Provide HR reports to stakeholders.
Seniority
Mid-level, hands-on IC
