Process Specialist
Core
Support IT Service Management (ITSM) governance, compliance, reporting, and continuous improvement for Engineering IT.
Role type
Process Specialist (ITSM Governance)
Builds
Standardized ITSM processes, compliance reports, and operational dashboards.
Domain
IT Service Management / Engineering IT
Deliverable
dashboards & analysis
Required skills
ITSM process governance, compliance auditing, data analysis, dashboard creation, process documentation, ITIL principles, ITSM platforms (ServiceNow/Jira), Microsoft Excel, Power BI
Preferred skills
ITIL Foundation certification, Lean/Six Sigma methodologies, workflow automation, project coordination
Technologies
ServiceNow, Jira Service Management, Power BI, Microsoft Excel
Responsibilities
Support governance of ITSM processes (Incident, Change, Problem, Request, Knowledge Management); Develop and maintain ITSM dashboards, KPIs, and operational reports; Identify process gaps and recommend improvements; Collaborate with IT teams and stakeholders to drive process adoption.
Seniority
Mid-level, hands-on IC
