Field Service Operations Manager
Core
Lead a team of Customer Engineers supporting critical semiconductor manufacturing equipment and delivering exceptional customer outcomes in Ireland.
Role type
Senior IC Field Service Operations Manager
Builds
Field service operations for semiconductor manufacturing environments
Domain
Semiconductor manufacturing / Field Service
Deliverable
client delivery
Required skills
People leadership, customer relationship management, operational performance management, workforce planning, budgeting, technical team management, stakeholder engagement, problem-solving
Preferred skills
Semiconductor industry experience, advanced manufacturing experience, field service experience
Technologies
None stated
Responsibilities
Lead, coach, and develop a team of Customer Engineers; Build trusted relationships with customers; Drive operational performance across safety, quality, and business objectives; Partner with internal stakeholders; Manage workforce planning and resource allocation; Monitor operational and financial performance; Lead installation, startup, warranty, and service support activities; Support technical escalation management; Drive continuous improvement initiatives
Seniority
Senior, hands-on IC with people leadership