Service Manager II - (M2) - MDP
Core
Manages a district of customer engineers, oversees system installations, and drives financial performance for Applied Materials semiconductor equipment.
Role type
Senior Service Manager (District)
Builds
Semiconductor equipment service operations and customer support
Domain
Semiconductor manufacturing equipment
Deliverable
client delivery
Required skills
team management, customer relationship management, financial forecasting, system installation planning, RMA management, performance appraisal, escalation handling
Preferred skills
coaching, cross-functional collaboration, business planning
Technologies
Semiconductor equipment systems
Responsibilities
Manage and coach district customer engineers; execute system installation planning and execution; monitor district financial forecasts and cost efficiency; handle RMA procedures and engineer hour tracking; initiate business reports and coordinate with Product Divisions; manage escalation procedures.
Seniority
Senior, hands-on IC with supervisory responsibilities