AVP, End User Engineering
Core
Lead the re-engineering of collaboration and digital workspace platforms (Teams, voice, conferencing, endpoint, virtual desktop) to adopt an AI-first, automation-first, and Reliability Engineering (RE) operating model.
Role type
Assistant Vice President of Engineering (End User Services)
Builds
Collaboration platforms, digital workspace, and reliability engineering practices for internal employees
Domain
Insurance / Enterprise IT / AI Engineering / Reliability Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
AI-first engineering leadership, Reliability Engineering (SLOs/SLIs/error budgets), OKR-based outcome leadership, Microsoft 365 ecosystem mastery, automation and observability strategy, vendor management, team leadership (managing directors)
Preferred skills
Agentic operations, Digital Employee Experience (DEX) measurement, product management practices, chaos/resilience engineering
Technologies
Microsoft 365, Teams, Intune, Windows 365, Azure Virtual Desktop, Citrix, Nexthink, Dynatrace, Splunk, Terraform, Ansible, PowerShell, Python, Microsoft Copilot
Responsibilities
Set engineering and reliability strategy for collaboration and workspace platforms; Operationalize Reliability Engineering across owned platforms; Drive an AI-first, automation-first engineering culture; Build end-to-end observability and digital employee experience monitoring; Lead, grow, and modernize a team of engineering directors; Partner with security, identity, networking, and infrastructure teams; Own vendor and platform relationships; Define and report Key Results to executive leadership
Seniority
Senior, hands-on IC with executive presence and managing managers/directors
