Agile Product Owner of Customer Data Omni- Channel Interactions
Core
Drive monetizable benefits through the Omni Channel Customer Insights (OCCI) centralized repository by activating data to improve business processes and customer experiences.
Role type
Senior Product Owner (Customer Data & Omni-Channel)
Builds
Centralized customer interaction repository (OCCI) and 360-degree customer views
Domain
Insurance / Customer Data Management / Omni-Channel Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Long-term product vision and roadmap definition, Multi-channel data strategy, Backlog management and prioritization, Agile/SAFe methodology, Stakeholder alignment and influence, User story refinement, Benefits measurement and tracking
Preferred skills
SQL or Snowflake proficiency, Experience with Customer Data Platforms (CDPs) and data lakes, Cross-functional use case ideation
Technologies
OCCI, Customer Hub, CEP, Marketing platforms, SQL, Snowflake
Responsibilities
Articulate long-term product vision and roadmap for OCCI, Own multi-channel customer interaction data strategy, Establish foundational data assets for enterprise analytics, Drive integration across customer data ecosystems, Translate ambiguous business needs into actionable delivery, Communicate business value of backlog items to development teams, Lead cross-functional use case ideation and alignment sessions, Establish benefits measurement and tracking for customer data efforts
Seniority
Senior, hands-on IC
