Customer AI & Analytics Product, Principal (Senior Manager)
Core
End-to-end management of integrated data and AI products to enhance customer intelligence, support data-driven decision-making, and improve customer engagement across Hong Kong and Macau.
Role type
Principal (Senior Manager) Customer AI & Analytics Product Manager
Builds
Scalable data capabilities, customer tagging and segmentation products, and practical AI-enabled solutions for marketing effectiveness and operational efficiency.
Domain
Insurance / Customer Analytics & AI
Deliverable
production ML models | product features
Required skills
Product strategy and roadmap definition, translating business needs into product requirements, stakeholder management, product delivery coordination, data governance and quality assurance, performance monitoring and business impact analysis
Preferred skills
Generative AI applications, machine learning concepts, AI-enabled workflow automation, SQL, Python, Power BI, Tableau, Jira
Technologies
Customer data platforms, metadata management tools, Jira, Power BI, Tableau, Python, SQL
Responsibilities
Define product vision and roadmap for data and AI products; Translate business needs into reusable data capabilities and AI use cases; Collaborate with business, analytics, technology, and compliance teams to align priorities; Coordinate product delivery, UAT, and adoption tracking; Ensure data and AI products meet privacy, compliance, and responsible AI requirements; Monitor product performance and identify improvement opportunities
Seniority
Principal, strategy & mentorship