AIx Field Service Engineer
Core
Field Service Engineer supporting the Actionable Insight Accelerator (AIx) platform, serving as the interface between field teams and HQ Digital Tools Enablement to drive digital tool improvements and solve complex customer site issues.
Role type
Senior IC Field Service Engineer (Digital Tools & AIx Platform)
Builds
Actionable Insight Accelerator (AIx) digital tools and dashboards for semiconductor equipment customers
Domain
Semiconductor manufacturing equipment / Industrial IoT / Digital Twin
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Statistics literacy, Computer systems literacy, BKM modeling techniques, Digital tools troubleshooting, Data analytics, Model propagation, Dashboard configuration
Preferred skills
Tool signals literacy, Systems and processes literacy, Change management, Cross-cultural teamwork
Technologies
AIx platform, Digital twins, Custom metrology sensors
Responsibilities
Identify areas for improvement to drive continual improvement for digital tools; Serve as main point of contact for customer site digital tools; Explain difficult or sensitive problems to build consensus; Support complex problems using data analytics; Monitor signals for short and long term trends; Provide mentoring on troubleshooting methodologies
Seniority
Senior, hands-on IC with mentoring responsibilities