Associate Quality Engineer - Retail
Core
Provide basic quality support including complaint investigation, resolution, reporting, and product testing for in-process and finished goods.
Role type
Associate Quality Engineer
Builds
Product documentation (Device Master Records) and inspection procedures
Domain
Medical devices / Healthcare manufacturing
Required skills
complaint investigation, root cause analysis, corrective action reporting, product inspection, regulatory compliance documentation, MS Office Suite, data reporting
Responsibilities
Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time; Run monthly or quarterly complaint trend reports per SOP; Coordinate stock checks and rework of product as required in response to complaints; Identify appropriate actions required to prevent further complaints; Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented; Coordinate or perform inspections of new products or products from new vendor at branches and factories; Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities; Create and maintain inspection procedures.